Virgin Media Web Safe and Virgin Media. . Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 159. 3. select Account settings > Online security and disable Virus Safe and/or Child Safe. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. AFAIK Web Safe setting cannot be configured through Hub. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Switched On Families. This is so annoying as it seems as no one can help you over the phone. Go to Account settings, then Account details b. Phone. I will send a private message - watch out for the purple envelope inviting you in. Billing and payments. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. Account - Mobile. tried using websafe today, blocking specific websites, those websites are still able to be accessed. We'll go over how to set up the filter, what. This problem has been running for over 2 months now. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. If you changed the computer's network settings to use any Public DNS does that re-gain access. Log in to My Virgin Media. Changing network settings to use any Public DNS should re-gain full access for the device. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Customer since 1993. - 5083340. 168. 88K views 5 years ago. Remember that parental control settings are only one part of online safety. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Sign in Not. Welcome to the community and thanks for taking the time to post your issue on the forums. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Your link takes me to the internet security page, and it shows how to switch on parental control. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. - 5205097 - 3. desktop. Find the right spot for your hub. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. Welcome to the community and thanks for taking the time to post here on the forums. c. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. You’ll then be able to use your same old phone to make. It only appears when using Microsoft Edge as the browser. 1/help for specific device where Web Safe is not working. 4) or OpenDNS (208. All devices would need to be re-connected to the WiFi. , fortnite. It's never been easier to use your Virgin TV thanks to our help guides. See for more details. Click: My Apps. 1. . It works now. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. They will be able to check what email address you are using by going. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 8. Every attempt bounces me back to the 'My Account' page. Plug in your Virgin Media router. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Parental controls block websites and applications that you think are unsuitable for your child. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Virgin Media Web Safe Log in to your My Virgin Media account. Re: Websafe settings won't save. Options. I have web safe switched off but still certain sites wont load. Tech Chatter. 168. 2 hours ago. If you’d like to change the. Hey @DavidCalla,. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Joining in. Also check the dns settings of your vpn while you're there. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. 168. 168. Hey @JohnnyT8,. 8. com nslookup protonvpn. not the VM Hub. At Virgin Media, we pride ourselves on our parental controls. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Switched On Families. There's no firewall settings that I can see, and one time I got to see a page saying. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. We give all our customers a complete, market leading security package called Virgin Media Security,. Options. Go to Account settings, then Account details. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Account - Mobile. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. These are two settings – Virus Safe and Child Safe. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. From there the Web Safe can be accessed and configured. The message you get from the pc isthat "something has gone wrong on our side. Changing DNS on your device is the best option VM have other DNS 194. a02. Child Safe is a known source of many problems. 9. This is so annoying as it seems as no one can help you over the phone. Hey @DavidCalla,. com Virgin Media takes online safety seriously. 2. Learn moreWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. com and we’ll look into them. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Shaun0963. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. Go to the Plan and Device tab and click on Manage services. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. For more tips on how to keep your kids safe online, visit Internet Matters. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. 4. You can change this by clicking on the toggle to switch on or off when needed. Superstar. More help. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. * Call costs may vary. This will allow you to. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. If you're a Virgin Fibre customer, when you register. Should the issue persist post back here to have issue flagged to the forum team. . I have 3 devices. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. 9. Access Virgin Media router settings in modem-only mode. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Can't disable child safe. I checked the DNS entries for NordVPN. When prompted, enter the settings. The WiFi Booster will start copying your Hub’s details. These are two settings – Virus Safe and Child. Re: Blocked websites list gets removed. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I have tried incognito, resetting cache, and downloading a vpn - all have failed. No, then Web Safe is still on. No, you can keep using the same phone you’ve always used. Hoping someone can help. We know that children, particularly. 17-04-2023 12:57 - edited 17-04-2023 12:58. Superstar. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. com (blocked by Web Safe), bestvpn. We would like to show you a description here but the site won’t allow us. Tech Chatter. From setting your favourite channels, audio settings to renaming the box, find out here. The Gamer Lounge. Web Safe turned off but still blocking websites. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. Usually, malware is installed accidentally. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. . 4. Contact the site operator for further help. Chatter and natter. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Just sign in to My Virgin Media and change your settings. Hello. Virgin Media Web Safe allows you to restrict certain types of. 0 Kudos Reply. Stay safe online. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Select SPAM Settings. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. If you would like the Web Safe settings changed, let us know as this can be a work around for now. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Account - Mobile. pc. Options. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Select the SPAM setting you’d like to use: Reject All Spam messages. Access your bills, diagnose faults and manage your package. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. How to turn on Child Safe. Virgin Media's team are as ever silent on. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Jim__d. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Bypass Child Safe & Virus Safe. To recover your email address we need your account number, area reference and date of birth. Could I request for some intervention from any of the admin to. Options. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. 🙂 I'm sorry to hear that you're still experiencing this issue. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Any website unsuitable for children is blocked by default. Information on how to use Web Safe can be found here. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Learn how you can change Web Safe settings to turn Child Safe off. My Virgin Media App. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Apps and extras. Web safe provides ultimate protection when using the internet. See full list on my. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. Following the above link still takes me to the new GUI. Hi. on 06-05-2023 22:30. 0 Kudos. Home Phone. This is a fast and very easy trick that can work even if you're not a Virgi. Networking and WiFi. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Stay safe online. Stay safe online. A new secure password will be generated for you. Apply the Public DNS to the computer / device / your own Router i. 168. 168. My Virgin Media App. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Have a look in the Virgin Media online account. org. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 8. Does anyone know if there. 1. org (returns an SSL error), and ProtonVPN. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Find. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Options. Find the right spot for your hub. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Sorry to hear that you're still having problems with this after a few weeks. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. Tried every browser, device, incognito mode etc. Options. 1 Kudo. However many mesh. Childsafe off but still blocking sites. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Expand the Email option. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Click: My Apps. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Have looked at previous similar posts and have tried. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. When accessing a page I am advised "You can easily change your Web Safe settings at any time. But everyone I try, it says oops page is broken. on 09-09-2023 11:35. Try computers with Cisco’s OpenDNS using 208. These changes affect all Virgin Media email addresses ending in the. I'll be in touch soon. I cannot turn off web safe. 6 - 6. desktop. Add a new username and password. Browse Virgin Media Virgin Media Community. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. Any website unsuitable for children is blocked by default. The settings vary with each ISP, but most offer some or all of the following options: Timer. Changing DNS on your device is the best option VM have other DNS 194. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 8. Learn how you can change Web Safe settings to turn Child. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. on 27-07-2022 14:17. Joining in. Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Joining in. on 27-07-2022 14:17. The appearance of Web Safe has changed slightly in the last few days. Welcome to the community and thanks for taking the time to post your issue on the forums. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media Staff. The Gamer Lounge. For best. My Virgin Media App. You can change this by clicking on the toggle to switch on or off when needed. Virginmedia. VPN operates fine for use with : Virus Safe : Enabled. Home Phone. WiFi Max. 8 and/or 1. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. Where you put your Hub can sometimes affect its wireless performance. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1. I. Stay safe online. Browse Virgin Media Virgin Media Community. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. If your site is blocked by a majority of ISPs, it may be that there is a. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. 1 Kudo. 1. Child Safe is a known source of many problems. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. ) and blocked and allowed websites have disappeared completely. uk. Options. Move message to Spam folder (default) Flag a message as. Manage Your Account. Manage Your. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. laptop. These are both DNS content filters that adjust the behaviour of the VM default DNS. For a single one, you may be able to get an exemption. websafe page unable to load. Manual configuration settings for email. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Child safe is stuck off on my account despite it looking like it's active on my settings page. I have a similar issue. It’s easy to turn on. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. 67. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. Login in the the Virgin Media online account and try the to enable websafe. Re: Manage Websafe settings. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. VodafoneSign in to My Virgin Media a. How to access advanced settings. VPN Apps for all devices and unlimited simultaneous connections. Reply. Try with Open.